With above 30 years of expertise in the fields of manufacturing and trading 3000 employees and annual turnover of more than 4 billion EGP, the 2 groups guarantee a very strong financial and technical support to the company.
Our refund and Cancelation policy.
Our refund and returns policy last 30 days on EOIs. If 30 days have passed since your purchase, we can’t offer you a full refund.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
To return your payment, you should mail your product to: [email protected]
Fully refunded without any deductions.
We just deduct only 4% from the payment.
We just deduct only 10% from the total unit price in case of a refund.